Website Terms & Conditions

These Terms & Conditions govern your use of the Best Self NLP website at https://bestselfnlp.co.uk, including information, free resources and other content made available through the website.

By accessing and using this website, you agree to comply with these Terms & Conditions. If you do not agree with them, please do not use the website.

Separate terms may apply if you purchase or book paid services from Best Self NLP. Where applicable, these will be provided separately.

This website is owned and operated by:

Sue Aubrey, trading as Best Self NLP

Business Address:
Aubrey Place
Sherborne Saint John
Basingstoke
RG24 9LA
United Kingdom

Email: hello@bestselfnlp.co.uk

Website: https://bestselfnlp.co.uk

You may use this website for lawful, personal and non-commercial purposes.

You must not:

• misuse, damage, disrupt or interfere with the operation or security of the website;
• attempt to gain unauthorised access to the website, its systems or associated services;
• knowingly introduce viruses, malware or other harmful material;
• use the website for unlawful, fraudulent or abusive purposes;
• attempt to collect information about other website users without authorisation; or
• reproduce, copy or commercially exploit website content except where expressly permitted.

We reserve the right to restrict or suspend access to the website where we reasonably believe these Terms & Conditions have been breached.

Unless otherwise stated, all content on this website, including text, graphics, logos, branding, design elements, downloadable materials, audio content and other original material, is owned by or licensed to Best Self NLP and is protected by applicable intellectual property laws.

You may view website content and download resources specifically made available to you for your own personal, non-commercial use.

You must not, without prior written permission:

• copy, reproduce, adapt, republish or redistribute website content;
• sell or commercially exploit any website content or free resource;
• use our content to create derivative products or services;
• remove copyright, branding or ownership notices;
• make private download links publicly available; or
• present our content as your own.

Photographs, graphics, fonts and other third-party materials used under licence remain the property of their respective copyright owners or licensors.

Best Self NLP may offer free resources from time to time, including:

• the Who Am I Now? guided journal;
• the relaxation audio; and
• other downloadable or digital resources that may be introduced in the future.

These free resources are offered as a benefit of joining the Best Self NLP mailing list.

When requesting a free resource, you will be asked to provide certain information, such as your name and email address, and to choose the resource you would like to receive.

At the point of sign-up, it will be made clear that by subscribing you are agreeing to receive email communications from Best Self NLP, which may include newsletters, useful information and resources, updates and marketing relating to our services.

You should only subscribe and request a free resource if you are happy to receive these communications.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our marketing emails. Unsubscribing will not affect your right to retain and use any resource you have already downloaded.

All free resources are provided for your personal, non-commercial use only.

You must not, without prior written permission from Best Self NLP:

• sell or commercially exploit a free resource;
• publish, reproduce or redistribute a resource, in whole or in part;
• share or make a resource or its private download link publicly available;
• alter a resource and present it as your own work; or
• remove any copyright, branding or ownership notices.

When you subscribe to the Best Self NLP mailing list, you may receive:

• occasional newsletters;
• information, articles and resources relating to personal development, NLP, hypnotherapy and related topics;
• news and updates from Best Self NLP; and
• information about services, events or offers that may be relevant to you.

You may withdraw your consent and unsubscribe from marketing emails at any time using the unsubscribe link included in our marketing communications.

Your personal information will be handled in accordance with our Privacy Policy.

Best Self NLP offers the opportunity to book a free discovery call through the website.

The purpose of a discovery call is to discuss what support you may be looking for, your goals and circumstances, and whether the services offered by Best Self NLP may be suitable for you.

A discovery call is provided without obligation and does not require you to purchase any subsequent service.

Booking or attending a discovery call does not, by itself, create a contract for paid services.

You may be asked to provide information before your discovery call to help us understand how we may be able to support you. Personal information supplied when arranging or attending a discovery call will be handled in accordance with our Privacy Policy.

Discovery calls are subject to availability and may occasionally need to be rescheduled or cancelled. Where reasonably possible, we will give you notice if this is necessary.

Best Self NLP offers services which may include NLP, hypnotherapy, coaching, Time Line Techniques and combinations of these approaches.

Information about services, packages, session lengths and prices may be provided on this website for general information.

Where you decide to proceed with paid services, additional Client Terms & Conditions may apply. These may cover matters including:

• fees and payment;
• appointment bookings;
• cancellations and rescheduling;
• refunds and statutory cancellation rights;
• missed or late appointments;
• confidentiality and its limitations;
• online or remote sessions;
• client responsibilities;
• suitability of services; and
• ending or changing a course of sessions.

Any applicable Client Terms & Conditions will be provided separately and will take precedence over these Website Terms & Conditions in relation to paid services where there is any inconsistency.

Descriptions, availability and prices of services may change from time to time. Any changes will not affect an existing confirmed agreement for paid services except where agreed with you or otherwise permitted by law.

Nothing in these Website Terms & Conditions affects your statutory consumer rights.

The information provided on this website and within our free resources is intended for general information, education and personal-development purposes only.

It is not intended to constitute, and should not be relied upon as, medical, psychiatric, psychological, counselling, legal, financial or other regulated professional advice.

NLP, coaching, hypnotherapy, Time Line Techniques and the exercises or information described on this website are not intended to replace appropriate medical diagnosis, treatment, mental-health care or other professional support.

You should seek advice from an appropriately qualified healthcare or other professional where you have concerns about your physical or mental health or where professional advice is otherwise required.

Best Self NLP is not an emergency or crisis service.

Every individual and situation is different. No particular result, outcome or improvement is promised or guaranteed as a result of:

• using this website;
• reading or applying information provided on the website;
• using a free journal, audio or other resource; or
• engaging with any of the techniques described on the website.

We take reasonable care when preparing website content but information is provided for general purposes and may change over time. We do not guarantee that all information will always be complete, current or free from errors.

You remain responsible for deciding whether information, exercises or resources are appropriate for your own circumstances.

This website may contain links to, or integrations with, websites and services operated by third parties.

These may include services used for appointment booking, email communications, video calls, social media or other website functionality.

Links and integrations are provided for convenience and do not necessarily mean that Best Self NLP endorses or controls the third-party website, service or its content.

We are not responsible for the availability, content, security or privacy practices of third-party websites or services.

When using a third-party website or service, you should review its own terms, conditions and privacy information.

We aim to keep the website accessible and functioning correctly but cannot guarantee that it will always be available, uninterrupted, secure or free from errors.

Access may occasionally be interrupted due to:

• maintenance or updates;
• technical problems;
• hosting or internet-service failures;
• security issues; or
• circumstances outside our reasonable control.

We may update, change, suspend or remove parts of the website, its content or free resources from time to time.

We do not guarantee that any particular content or free resource will remain permanently available.

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of statutory consumer rights that cannot legally be excluded or restricted; or
• any other liability which the law does not permit us to exclude or limit.

Subject to the above, and to the fullest extent permitted by law, Best Self NLP will not be responsible for loss or damage that was not reasonably foreseeable as a result of your use of, or inability to use, this website or its free resources.

The website and free resources are intended primarily for personal use. We are not responsible for business losses, including loss of profits, revenue, business opportunity, anticipated savings or business interruption, arising from use of the website or free resources.

We take reasonable steps to maintain the security and operation of the website but cannot guarantee that the website, emails, downloads or other digital content will always be free from viruses, malware or other harmful components.

You are responsible for using appropriate security and virus-protection software when accessing websites, opening emails or downloading files.

Nothing in this section affects any rights or remedies you may have under applicable consumer law.

We collect and use personal information in accordance with our Privacy Policy, which is available on this website.

Our Privacy Policy explains, among other things:

• what personal information we collect;
• why and how we use it;
• how information is handled when you request a free resource;
• how we use information submitted when booking a discovery call;
• how marketing communications are managed;
• the third-party services we use; and
• your rights in relation to your personal information.

Information about cookies and similar technologies used by the website is provided through our Cookie Policy and/or the website’s cookie-consent controls.

We may update these Terms & Conditions from time to time to reflect:

• changes to the website;
• changes to our services or business practices;
• changes in the law or regulatory guidance; or
• improvements or clarifications to these terms.

The latest version will always be published on this website, and the date at the top of the page will show when the Terms & Conditions were last updated.

Changes to these Website Terms & Conditions will not retrospectively alter the terms of an existing contract for paid services unless this is agreed with you or otherwise permitted by law.

If any part of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will retain any mandatory legal rights and protections that apply to you.

Any dispute relating to these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law gives you the right to bring proceedings in another UK jurisdiction.

If you have any questions about these Terms & Conditions, please contact:

Sue Aubrey, trading as Best Self NLP

Email: hello@bestselfnlp.co.uk

Business Address:
Aubrey Place
Sherborne Saint John
Basingstoke
RG24 9LA
United Kingdom

Last updated: 22/07/2026